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Privacy Policy

Last updated: 5/12/2025

Moduflow Plumbing is committed to protecting your privacy and handling your personal information in a transparent and secure way. This Privacy & Cookie Policy explains what data we collect, how we use it, and the rights you have under UK data protection laws, including the UK GDPR.

By using our website (https://moduflowplumbing.co.uk/) or contacting us via phone or email, you agree to the terms outlined in this policy.

1. Who We Are

Moduflow Plumbing
Unit 21, Craven Park Training & Enterprise Centre
Poorhouse Ln, Hull HU9 5HE
Phone: 07905 153420
Email: moduflowplumbing@gmail.com

We provide domestic, commercial and modular plumbing services across Hull, East Yorkshire, and the UK.

Privacy Policy

2. What Personal Data We Collect

We may collect the following information when you interact with our website or contact us:

Information You Provide Directly

  • Your name

  • Your email address

  • Your phone number

  • Details about your enquiry or message

  • Any additional information you choose to share

Information Collected Automatically

When you browse our site, standard technical information may be collected, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

This data is collected via cookies and analytics tools (see Cookie Policy below).

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries

  • Provide quotes for our services

  • Carry out plumbing work requested by you

  • Improve our website and user experience

  • Maintain internal records and customer history

  • Comply with legal obligations

We do not sell, rent, or share your personal information for marketing purposes with any third parties.

4. Legal Basis for Processing Your Data

We process your personal data based on the following lawful grounds:

  • Legitimate interest: replying to enquiries, providing quotes.

  • Contract: when you request or agree to services.

  • Consent: when you submit information through the website or agree to cookies.

  • Legal obligation: when required by law.

5. How We Store and Protect Your Information

We take reasonable steps to protect your data, including secure email systems and restricted access. Personal information is stored only for as long as necessary to provide services or comply with legal requirements.

6. Sharing Your Information

We may share your data with:

  • Service providers directly involved in delivering our plumbing services

  • Regulatory bodies if legally required

We do not share your information with third-party marketers.

7. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data (where legally possible)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us using the details above.

Cookie Policy

8. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help improve your browsing experience and allow us to analyse website performance.

9. Types of Cookies We Use

Essential Cookies

Enable website functionality such as loading pages and submitting forms. These cannot be disabled.

Analytics & Performance Cookies

Used to understand how visitors use our website (e.g., pages viewed, time spent).
Tools such as Google Analytics may be used.

Functional Cookies

Remember preferences such as device type or region.

We do not use advertising or tracking cookies.

10. Managing Cookies

When you visit our website, you may see a cookie notice allowing you to accept or adjust cookie settings.

You can also manage cookies directly in your browser:

  • Chrome

  • Safari

  • Firefox

  • Edge

Disabling certain cookies may affect website functionality.

11. Third-Party Cookies

Some third-party services (e.g., Google Analytics, embedded maps) may set their own cookies. These providers have their own privacy policies.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us About This Policy

If you have any questions regarding our Privacy & Cookie Policy, please contact us:

📧 moduflowplumbing@gmail.com
📞 07905 153420